Terms & Conditions

April 08, 2026

Travel Agreement and Tour Organizer’s Liability

1.1 In these travel terms, the Tour Organizer is Germalo Reisid OÜ under the TerraXplora trademark (hereinafter referred to as “Tour Organizer”), and the Traveler is the participant in the trip organized by the Tour Organizer, between whom a Travel Services Agreement has been concluded.

1.2 The Tour Organizer operates in accordance with the provisions set forth in the Tourism Act, the Law of Obligations Act, and other laws and regulations of the Republic of Estonia.

1.3 The Tour Organizer’s packages are protected by Vector Nordic travel guarantee insurance, registered with the Consumer Protection and Technical Regulatory Authority (info@ttja.ee), ensuring that in the highly unlikely event of the Tour Organizer’s insolvency, all amounts paid for services not received will be refunded to the Traveler.

1.4 The Tour Organizer is required to provide Travel Services in accordance with these Terms & Conditions and the Travel Description available on the website www.terraxplora.eu

1.5 The price of the trip includes only the services described in the travel program, written offer, or invoice. The content of the agreement and any deficiencies in the trip will be evaluated based on the information provided by the Tour Organizer in the process of selling and advertising the trip.

1.6 The Tour Organizer is liable for damages suffered by the Traveler due to gross negligence or intentional acts on the part of the Tour Organizer. The Tour Organizer’s liability is limited to the amount equal to three times the price of the travel package. The Tour Organizer’s liability for death, personal injury, or harm to the health of the Traveller is not limited.

1.7 The Tour Organizer shall promptly inform the Traveler of the circumstances described in Clause 3.2.2 of the Terms & Conditions and take all necessary measures to rectify any issues that may affect the smooth progress of the trip.

1.8 The Tour Organizer is obliged to provide assistance to the Traveler during the trip. The Traveler is responsible for obtaining travel insurance. If the Traveler encounters issues during the trip, for example falls ill, has an accident, or becomes a victim of a crime, the Tour Organizer shall assist the Traveler, in particular by providing relevant information about healthcare services, local authorities, and consular assistance, and by assisting the Traveler in communication and finding alternative travel arrangements. The Tour Organizer may demand reimbursement of the actual reasonable costs incurred for such assistance if the difficulties were caused intentionally or due to the negligence of the Traveler.

1.9 The Tour Organizer is liable for the provision of all the travel services that are part of the travel package. The Tour Organizer is not liable for any loss, damage, injury, or death caused by the acts or omissions of third-party service providers, including airlines, accommodation and transportation providers, whose services are not part of the travel package.

1.10 The Tour Organizer is not liable for any loss, theft, or damage to baggage, personal belongings or travel documents. We recommend that the Traveler purchases additional travel insurance to cover the loss of personal property.

1.11 The Tour Organizer is not liable for damages caused by unavoidable and exceptional circumstances (including, but not limited to natural disasters, war, political incidents, strikes, etc.). Unavoidable and exceptional circumstances are defined in § 874(8) of the Law of Obligations Act as follows: “Unavoidable and exceptional circumstances, within the meaning of this chapter, are circumstances that are beyond the control of the referring party and the consequences of which could not have been avoided even if all reasonable measures had been taken. The provisions of § 103(2) of the Law of Obligations Act do not apply to the previous sentence.” This provision excludes the application of the term “force majeure” to relationships arising from a package travel contract and applies the term “unavoidable and exceptional circumstances” instead.

Conclusion of the Contract and Payment for the Trip

2.1 By purchasing a trip on the TerraXplora website www.terraxplora.eu, the Traveler confirms that they have read and accepted the trip program and these Terms and Conditions. The Travel Services Agreement is concluded when the Traveler successfully books the trip through the TerraXplora website or signs an official offer sent by email and pays either the required deposit or the full price. By booking, the Traveler also confirms that they have reviewed and understood the Privacy Policy published on the TerraXplora website.

2.2 For international groups, the Traveler acknowledges and agrees that all information related to the Travel Services Agreement and the trip will be provided by the Tour Organizer in English.

2.3 If the Traveler books a trip more than 60 days before departure, they may choose to either: pay the full trip price, or pay a €200 deposit to secure their place on the trip.

2.4 If the Traveler chooses to pay only the €200 deposit, they must pay 30% of the remaining balance no later than 9 months before the departure date, unless agreed differently in writing.

2.5 If the minimum number of Travelers required to operate the trip is reached earlier than 9 months before departure, the Tour Organizer may request the payment of the 30% installment earlier in order to officially confirm the trip. The Traveler will be notified by email and will have at least 14 days to complete this payment. Once paid, the trip is considered confirmed and Travelers may proceed with booking their international flights.

2.6 The final balance must be paid no later than 60 days before departure, unless a different written arrangement has been agreed between the Traveler and the Tour Organizer.

2.7 If the Traveler books the trip less than 60 days before departure, the full trip price must be paid immediately during online booking or within 48 hours by bank transfer.

2.8 The Traveler will receive payment instructions (secure payment link or bank transfer details) by email for all payments.

2.9 Special arrangements, including monthly installment plans, may be available upon request. The Traveler must contact the Tour Organizer by email at contact@terraxplora.eu to discuss these options.

2.10 If full payment is not received by the deadlines stated above, the Tour Organizer reserves the right to cancel the booking. In such a case, any paid deposit will not be refunded.

2.11 If the Traveler uses the Tour Organizer’s assistance to purchase international flight tickets as an additional service, the Tour Organizer may request immediate payment of the full ticket price, unless agreed otherwise at the time of booking. Flight ticket cancellation and refund conditions will depend on the airline’s policy, which will be communicated to the Traveler before purchase.

Cancellation and Trip Amendment Policies

3.1 The Traveler is entitled to the following rights:

3.1.1 The Traveler may cancel the trip up to 9 months before the departure date. All amounts paid will be refunded except for the €200 deposit. The deposit may be transferred to another trip.

3.1.2 If the Traveler cancels the trip between 9 months and 60 days before the departure date, the €200 deposit and the 30% installment are non-refundable. The Traveler should contact their travel insurance provider for compensation based on the subscribed terms.

3.1.3 If the Traveler cancels the trip 60 days or less before the departure date, all amounts paid are non-refundable. The Traveler should contact their travel insurance provider for compensation based on the subscribed terms.

3.1.4 The Traveler may change the travel dates up to 9 months before the departure date free of charge, subject to availability.

3.2 The Tour Organizer is entitled to the following rights: 

3.2.1 The trip is considered confirmed once the minimum number of 5 Travelers has been reached. If the minimum number of Travelers is not reached, the Tour Organizer reserves the right to cancel the Travel Service and shall inform the Traveler no later than 3 months before the start of the trip. In the event of cancellation, the Traveler will be offered the possibility to reschedule the trip to a later date or to select another trip of equal value. If neither option is suitable for the Traveler, the Tour Organizer shall issue a full refund of all amounts paid.

3.2.2 The Tour Organizer reserves the right to make reasonable changes to the Travel Description before or during the trip, including but not limited to changes in accommodation, transportation, tour guides, activity order, or itinerary, provided that the overall nature and quality of the Travel Service are not materially altered. Such changes may be made due to operational reasons, safety considerations, availability of services, weather conditions, or in order to improve the overall travel experience based on prior experience. The Tour Organizer shall inform the Traveler of such changes where reasonably possible and appropriate. If a significant change is made to an essential element of the Travel Service, the Traveler must notify the Tour Organizer within the deadline set by the Tour Organizer whether they accept the change or withdraw from the Agreement. If the Traveler does not withdraw from the Agreement before the expiry of the specified deadline, it shall be deemed that the Traveler has accepted the change.

3.2.3 The Tour Organizer may cancel the Travel Service before the trip if the provision of the service becomes significantly more difficult or impossible due to unavoidable and extraordinary circumstances (including, but not limited to, war, natural disasters, strikes, riots, epidemics and pandemics, entry restrictions imposed by any regulatory authority or government, etc.). In such cases the Tour Organizer loses the right to the payment of the price of the trip and has to refund to the Traveler the payments already made. In such an event the Traveler is not entitled to any compensation from the Tour Organizer.

3.2.4 If a tour is cancelled by the Tour Organizer, the Tour Organizer shall refund all amounts paid by the Traveler for the tour package in accordance with these Terms and Conditions. The Tour Organizer shall not be responsible for any costs not included in the tour package, including but not limited to international or domestic flights, visas, travel insurance, or any other additional expenses incurred independently by the Traveler.

3.2.5 If the Traveler fails to attend the tour or cannot go on the trip due to missing necessary documents, the cost of the trip will not be refunded.

3.2.6 Should the Traveler choose to depart from the tour before its completion or not use some of the services, the Tour Organizer will not be liable for any refund of the unused portion.

3.2.7 The Tour Organizer will try to accommodate the Traveler’s reasonable special requests (such as dietary requirements or single room preferences), but cannot guarantee their fulfillment or availability during the trip. Any extra expenses associated with these special requests will be the responsibility of the Traveler. No claims against the Tour Organizer can be accepted in the event of non-fulfillment of the special requests.

Traveler’s Obligations and Responsibilities 

4.1.1 Terraxplora trips are designed for adult Travelers and generally recommended for participants aged 18 and over. Travelers aged 16 to 18 may participate provided they are accompanied by a parent or legal guardian for the entire duration of the trip. Travelers under 16 years of age may participate only in private family trips.

4.1.2 The Traveler is responsible for providing valid travel documents, insurance, visas, and vaccination certificates required to enter the destination country. The Tour Organizer cannot be held accountable if the Traveler is denied entry to a country due to insufficient passport, visa, or other travel documentation. In that case, the Traveler will cover the expenses to return to the home country and will not be entitled to any refunds from the Tour Organizer.

4.1.3 The Tour Organizer may request a copy of the Traveler’s passport when required in order to make necessary travel arrangements. When requested, the Traveler must provide a copy of their passport as soon as reasonably possible and no later than 90 days before the departure date, unless otherwise specified for a particular trip. For bookings made less than 90 days before departure, the Traveler must provide a copy of the passport within 48 hours of the request. If the Traveler fails to provide the required passport copy within the requested timeframe despite reminders, and this prevents the Tour Organizer from completing the necessary bookings under normal conditions, the Tour Organizer reserves the right to pass on any additional costs resulting from fare increases or, if the bookings can no longer be made, to cancel the Travel Agreement in accordance with these Terms and Conditions.

4.1.4 Travel insurance is mandatory for all TerraXplora trips. The insurance must include coverage for medical expenses and related transportation, as well as the Traveler’s trip interruption or delay. It is the Traveler’s responsibility to ensure that their insurance policy is valid, adequate, and suitable for their individual needs and for the activities included in the trip. For certain activities that may be considered high-risk activities by the insurance provider, the Traveler is responsible for ensuring that their insurance includes any additional coverage required. Travelers are strongly advised to purchase travel insurance promptly after concluding the Travel Agreement, covering the full cost of the trip and any independently booked flights.

4.1.5 The Traveler is responsible for booking their flights to and from the destination at their own cost. The Traveler should book their flights only after receiving written confirmation from the Tour Organizer that the minimum number of participants has been reached and that the trip departure is confirmed.

4.1.6 The Tour Organizer expects all travelers to behave responsibly and respectfully towards fellow group members and locals. If a traveler intentionally causes disruptions, delays in the planned schedule, or poses a risk to the safety and comfort of others, the Tour Organizer reserves the right to request the individual to leave the tour. If a Traveler is asked to leave the group due to non-compliance or disruptive behavior, no refund will be provided, and the individual will have no claim against the Tour Organizer for any expenses incurred as a result of their removal from the tour.

4.1.7 The Traveler must vacate the hotel rooms at the indicated check-out time. In the event that the Traveler fails to free the room on time and the hotel requests an additional fee, the Traveler will be responsible for its payment.

4.1.8 The Traveler is responsible for ensuring that they are in suitable health to participate in the trip and for managing any personal medical conditions. The Traveler should inform the Tour Organizer of any medical conditions, allergies, or dietary restrictions that may be relevant for the safe participation in the trip. In the case of food allergies or dietary restrictions, the Traveler is responsible for informing restaurants directly. The Tour Organizer may assist the Traveler with communication where reasonably possible but does not guarantee that specific dietary requirements will always be met.

4.1.9 The Tour Organizer is not responsible for any additional costs related to excess luggage. If the Traveler’s luggage exceeds the authorized baggage allowance for flights included in the program (20 kg by default, unless specified otherwise for a particular trip), the Traveler must contact the Tour Organizer in advance to arrange a baggage allowance upgrade at their own expense. Each Traveler is responsible for carrying their own luggage during the trip.

4.1.10 The Traveler should not harm the reputation of the Tour Organizer

Prices and Price Changes

5.1 Only the activities figuring in the program, invoice or written offer are included in the price and can be subject to claims or refunds.

5.2 Unless specified differently, the following items are not included in the price: flights to and from destination, visas, insurances, vaccinations, optional activities, meals not listed in the program, tips to local guides and driver.

5.3 If the Traveler decides not to use any service included in the price, they are not entitled to claim compensation for it.

5.4 The price of the trip may increase before the departure due to circumstances beyond the control of the Tour Organizer and which were not foreseeable at the time of concluding the Travel Agreement. These changes may be due to the destination country’s taxes, service fees, unforeseeable transport cost changes, currency exchange rate fluctuations, etc. For calculating the new price of the trip, the Tour Organizer will add the increased costs that are due to the aforementioned circumstances to the initial price of the trip. In case the abovementioned circumstances result in a decrease of the related costs, the Traveler has a right for price reduction. The Tour Organizer is obliged to immediately inform the Traveler of the mentioned circumstances. After receiving the notice of the increase in the travel fee from the Tour Organizer, the Traveler has to either pay the increased cost of the package trip or if the price increase exceeds 8 % of the total price of the trip, the Traveler has the right to withdraw from the Agreement. In this case the Traveler has to immediately notify the Tour Organizer of their intention to withdraw from the Agreement. If the Traveler does not withdraw from the contract before the expiry of the term determined by the Tour Operator, it shall be deemed that the Traveler accepted the change.

5.5 City taxes and refundable deposits are now commonly charged by hotels/resorts, which can only be paid locally and not at the point of booking. The Tour Organizer will do their best to inform the Traveler of such fees but assumes no responsibility for their payment.

Errors in Travel Arrangements and Complaints

6.1 The Tour Organizer has made a mistake if the trip and the offered services do not correspond to the travel description and promises made to the Traveler.

6.2 Changes that are minor in the overall context of the trip, which could be expected given the destination and nature of the trip, cannot be considered as deficiencies.

6.3 Changes to the travel schedule cannot be considered as deficiencies if the change is due to circumstances beyond the Tour Organizer’s control and does not exceed the limits of reasonableness. The Traveler must consider possible unforeseen and unavoidable changes beyond the control of the Tour Organizer (e.g., traffic jams, extreme weather conditions, strikes, etc.)

6.4 Photographs and depictions of places or attractions are indicative of the situations present during the program’s inception, and circumstances might differ during your journey.

Rectification of Deficiencies

7.1 In the event that the Traveler encounters any issues with the Tour Organizer’s services during the tour, they are requested to initially address the matter immediately with our local staff, who will make every effort to resolve the issue promptly.

7.2 If the problem remains unresolved for the Traveler, they should immediately contact the Tour Organizer’s office via email at contact@terraxplora.eu or by contacting at +372 5430 1312.

7.3 The Tour Organizer is obligated to rectify the issue promptly. The Tour Organizer may leave an error uncorrected during the trip only if it proves to be impossible or if it would result in disproportionate expenses for the Tour Organizer.

7.4 If the omission is not rectified for the aforementioned reason, the Traveler has the right to receive compensation that corresponds proportionally to the deficiency from the total package cost.

Compensation for Damages

8.1 The Tour Organizer shall compensate the Traveler for damages resulting from the voluntary actions or omissions of the Tour Organizer. The Tour Organizer’s liability is limited to the amount equal to three times the price of the travel package. The Tour Organizer’s liability for death, personal injury, or harm to the health of the Traveller is not limited.

8.2 If the mistake is rectified and the caused damages are compensated at the destination, the Traveler shall not have the right to demand additional compensation after the trip. The compensation shall be proportionate to the incurred damages.

8.3 The Tour Organizer shall not be liable for damages caused by unavoidable and extraordinary circumstances .

8.4 The Tour Organizer shall not be liable for damages caused by the Traveler’s own actions and negligence.

8.5 The Tour Organizer shall not be liable if the Traveler becomes a victim of a crime.

8.6 Claims and demands for compensation of damages must be submitted promptly as soon as the issue occurs. Failure to follow this procedure may result in the forfeit of any potential compensation.

8.7 The Tour Organizer shall not be held liable or provide compensation for any flight delays to the destination that may impact the Traveler’s participation in the Travel Organiser’s tours. We highly recommend that the Traveler subscribes to insurance that covers trip cancellation, interruption, or delay.

8.8 If the Traveler chooses to engage in an activity that is not included in the Tour Organizer’s trip itinerary, they assume all responsibility and risk. The Tour Organizer cannot be held accountable for any issues that may arise from Traveler’s participation in such activities.

Validity and Interpretation of Travel Terms

9.1 These travel terms become binding on both parties after the conclusion of the travel agreement (Clause 2.1).

9.2 Disagreements arising from the interpretation of these travel terms shall be attempted to be resolved through negotiations between the Traveler and the Tour Organizer. If the dispute cannot be resolved through negotiations, the consumer has the right to turn to the Consumer Disputes Committee (Endla 10A, Tallinn 10142, phone: (+372) 6201 707, e-mail: avaldus@komisjon.ee). The Commission’s website is available at the internet address: https://komisjon.ee/. In the case of cross-border disputes, the consumer can use the online dispute resolution platform at http://ec.europa.eu/odr.