Standard information form for package travel contracts
The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302. Therefore, you will benefit from all EU rights applying to packages.
Germalo Reisid OÜ/Terraxplora will be fully responsible for the proper performance of the package as a whole.
Additionally, as required by law, Germalo Reisid OÜ/Terraxplora has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that they become insolvent.
Key rights under Directive (EU) 2015/2302
— Travellers will receive all essential information about the package before concluding the package travel contract.
— There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.
— Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser or the travel agent.
— Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.
— The price of the package may only be increased if specific costs rise (for instance fuel prices), and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8 % of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.
— Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.
— Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.
— Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.
— If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.
— Travellers are also entitled to a price reduction and/or compensation for damages where the travel services are not performed or are improperly performed.
— The organiser has to provide assistance if the traveller is in difficulty.
— If the organiser or, in some Member States, the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. Germalo Reisid OÜ/Terraxplora has taken out insolvency protection with Vektor Nordic insurance company (info@vectornordic.eu). Travellers may contact this entity or, where applicable, the competent authority (Consumer Protection and Technical Regulatory Authority (TTJA); info@ttja.ee, Endla 10A, 10122 Tallinn, +372 667 2000; https://ttja.ee/en) if services are denied because of Germalo Reisid OÜ/Terraxplora insolvency.
Website where Directive (EU) 2015/2302 as transposed into national law can be found:
https://eur-lex.europa.eu/legal-content/ET/TXT/HTML/?uri=CELEX:32015L2302&from=ET
February 23, 2024
Travel Agreement and Tour Organizer’s Liability
1.1 In these travel terms, the Tour Organizer is Germalo Reisid OÜ under the TerraXplora trademark (hereinafter referred to as “Tour Organizer”), and the Traveler is the participant in the trip organized by the Tour Organizer, between whom a Travel Services Agreement has been concluded.
1.2 The Tour Organizer operates in accordance with the provisions set forth in the Tourism Act, the Law of Obligations Act, and other laws and regulations of the Republic of Estonia.
1.3 The Tour Organizer’s packages are protected by Vector Nordic travel guarantee insurance, registered with the Consumer Protection and Technical Regulatory Authority (info@ttja.ee), ensuring that in the highly unlikely event of the Tour Organizer’s insolvency, all amounts paid for services not received will be refunded to the Traveler.
1.4 The Tour Organizer is required to provide Travel Services in accordance with these Terms & Conditions and the Travel Description available on the website www.terraxplora.eu.
1.5 The price of the trip includes only the services described in the travel program, written offer, or invoice. The content of the agreement and any deficiencies in the trip will be evaluated based on the information provided by the Tour Organizer in the process of selling and advertising the trip.
1.6 The Tour Organizer is liable for damages suffered by the Traveler due to gross negligence or intentional acts on the part of the Tour Organizer. The Tour Organizer’s liability is limited to the amount equal to three times the price of the travel package. The Tour Organizer’s liability for death, personal injury, or harm to the health of the Traveller is not limited.
1.7 The Tour Organizer shall promptly inform the Traveler of the circumstances described in Clause 3.2.2 of the Terms & Conditions and take all necessary measures to rectify any issues that may affect the smooth progress of the trip.
1.8 The Tour Organizer is obliged to provide assistance to the Traveler during the trip. The Traveler is responsible for obtaining travel insurance. If the Traveler encounters issues during the trip, for example falls ill, has an accident, or becomes a victim of a crime, the Tour Organizer shall assist the Traveler, in particular by providing relevant information about healthcare services, local authorities, and consular assistance, and by assisting the Traveler in communication and finding alternative travel arrangements. The Tour Organizer may demand reimbursement of the actual reasonable costs incurred for such assistance if the difficulties were caused intentionally or due to the negligence of the Traveler.
1.9 The Tour Organizer is liable for the provision of all the travel services that are part of the travel package. The Tour Organizer is not liable for any loss, damage, injury, or death caused by the acts or omissions of third-party service providers, including airlines, accommodation and transportation providers, whose services are not part of the travel package.
1.10 The Tour Organizer is not liable for any loss, theft, or damage to baggage, personal belongings or travel documents. We recommend that the Traveler purchases additional travel insurance to cover the loss of personal property.
1.11 The Tour Organizer is not liable for damages caused by unavoidable and exceptional circumstances (including, but not limited to natural disasters, war, political incidents, strikes, etc.). Unavoidable and exceptional circumstances are defined in § 874(8) of the Law of Obligations Act as follows: “Unavoidable and exceptional circumstances, within the meaning of this chapter, are circumstances that are beyond the control of the referring party and the consequences of which could not have been avoided even if all reasonable measures had been taken. The provisions of § 103(2) of the Law of Obligations Act do not apply to the previous sentence.” This provision excludes the application of the term “force majeure” to relationships arising from a package travel contract and applies the term “unavoidable and exceptional circumstances” instead.
Conclusion of the Contract and Payment for the Trip
2.1 By purchasing a trip on the TerraXplora website www.terraxplora.eu, the Traveler acknowledges acceptance of the program and confirms having read the terms and conditions. The Travel Services Agreement has been concluded when the Traveler has successfully booked the trip through the TerraXplora webpage or signed the official offer received by email and made the deposit or full payment according to the terms and conditions. When booking a trip, the traveler confirms that they have reviewed and understood the privacy policy published on the TerraXplora website.
2.2 The Traveler agrees that the Tour Organizer provides any information regarding the Travel Services Agreement and the trip to the Traveler in English.
2.3 If the Traveler is booking more than 60 days before the departure, they can choose to pay the full price or just pay a €200 deposit online to secure their spot on the trip.
2.4 If the Traveler chooses to pay only a deposit, they must pay the remaining amount 60 days before the departure. The Traveler will receive an email with a secure payment link for the final payment. The Traveler can also pay the remaining amount by bank transfer.
2.5 If the Traveler is booking the trip less than 60 days before the departure, the Traveler should pay the full price upon booking online or within 48 hours of the booking by bank transfer.
2.6 The Traveler can choose to pay for the trip in 3 installments using Montonio payment solution, and this option must be selected during the online booking process.
2.7 If full payment is not received 60 days before the departure, the Tour Organizer reserves the right to cancel the booking. In such a case, the deposit will not be refunded.
2.8 In case the traveler uses the services of the Tour Organizer to purchase international flight tickets as an additional service, the tour organizer may promptly request payment for the full price of the tickets, except if agreed differently at the time of booking. The cancellation policy will depend on the airline’s policy, which will be communicated to the traveler prior to placing the order.
Cancellation and Trip Amendment Policies
3.1 The Traveler is entitled to the following rights:
3.1.1 The Traveler can cancel the trip up to 60 days before the departure date. The costs paid by the Traveler will be refunded, except for the 200€ deposit. The deposit can be transferred to another trip. In case of cancellation, the Traveler must notify the Tour Organizer by sending an email to contact@terraxplora.eu and must receive an acknowledgment receipt from the Tour Organizer.
3.1.2 For any cancellation occurring less than 60 days before the departure, no refunds will be issued. The Traveler should contact their travel insurance provider for compensation based on the subscribed terms.
3.1.3 The Traveler can change their dates until 60 days before the departure without costs. New dates are subject to availability. In case of date changes, the Traveler must notify the Tour Organizer by sending an email to contact@terraxplora.eu and must receive an acknowledgment receipt from the Tour Organizer.
3.2 The Tour Organizer is entitled to the following rights:
3.2.1 The Tour Organizer reserves the right to cancel the Travel Service if the minimum number of 5 travelers required for the trip has not been reached. The Tour Organizer shall inform the Traveler of the cancellation 60 days before the start of the package in case the trip lasts more than 8 days; 40 days before the start of the package in case the trip lasts less than 8 days. In the event of cancellation, the Tour Organizer will provide the option to reschedule for a later date or select another trip of equal value. If rescheduling is not suitable for the Traveler, the Tour Organizer will issue a full refund.
3.2.2 The Tour Organizer reserves the right to modify the Travel Description before or during the trip (including, but not limited to, changing hotels or transportation, tour guides, altering the itinerary, or making other changes in the Travel Description) if the Tour Organizer is unable to provide the Travel Service in the originally described form due to circumstances beyond their control. The Tour Organizer is obliged to immediately inform the Traveler of the mentioned circumstances. If the change is significant, then the Traveler has to notify the Tour Organizer within a deadline set by the Tour Organizer, if he accepts the changes or withdraws from the Agreement. If the Traveler does not withdraw from the Agreement before the expiry of the term determined by the Tour Operator, it shall be deemed that the Traveler accepted the change.
3.2.3 The Tour Organizer may cancel the Travel Service before the trip if the provision of the service becomes significantly more difficult or impossible due to unavoidable and extraordinary circumstances (including, but not limited to, war, natural disasters, strikes, riots, epidemics and pandemics, entry restrictions imposed by any regulatory authority or government, etc.). In such cases the Tour Organizer loses the right to the payment of the price of the trip and has to refund to the Traveler the payments already made. In such an event the Traveler is not entitled to any compensation from the Tour Organizer.
3.2.4 If a tour is cancelled by the Tour Organizer, no refunds can be provided for expenses excluded from the tour package, such as flights to and from the destination, visas, travel insurance, or any other additional expenses incurred by the Traveler.
3.2.5 If the Traveler fails to attend the tour or cannot go on the trip due to missing necessary documents, the cost of the trip will not be refunded.
3.2.6 Should the Traveler choose to depart from the tour before its completion or not use some of the services, the Tour Organizer will not be liable for any refund of the unused portion.
3.2.7 The Tour Organizer will try to accommodate the Traveler’s reasonable special requests (such as dietary requirements or single room preferences), but cannot guarantee their fulfillment or availability during the trip. Any extra expenses associated with these special requests will be the responsibility of the Traveler. No claims against the Tour Organizer can be accepted in the event of non-fulfillment of the special requests.
Traveler’s Obligations and Responsibilities
4.1.1 The recommended age to join Terraxplora trips is between 18 and 55 years. The Tour Organizer reserves the right to decline travelers who are significantly outside the recommended age group (below 18 or above 55). In all cases, the traveler must be at least 18 years old to participate in our tours.
4.1.2 The Traveler is responsible for providing valid travel documents, insurance, visas, and vaccination certificates required to enter the destination country. The Tour Organizer cannot be held accountable if the Traveler is denied entry to a country due to insufficient passport, visa, or other travel documentation. In that case, the Traveler will cover the expenses to return to the home country and will not be entitled to any refunds from the Tour Organizer.
4.1.3 The Tour Organizer will need to receive a copy of the Traveler’s passport as soon as possible and at the latest 60 days before the departure to make all necessary travel arrangements (including, but not limited to internal flight, train and boat bookings). The Tour Organizer might ask for a copy of your passport earlier on specific trips. If the Traveler books the trip less than 60 days before the departure, the Traveler must send a copy of the passport to contact@terraxplora.eu within 24 hours of the booking. If the copy of the passport is not received despite the reminders, and the Tour Organizer is unable to finalize the necessary bookings in time for the trip, the Tour Organizer reserves the right to request additional fees to compensate for the ticket fare difference or cancel the Travel Agreement without providing a refund.
4.1.4 Travel insurance is mandatory for all TerraXplora tours. This insurance should provide coverage for trip interruption or delay, personal injury, medical expenses, repatriation or evacuation expenses, and personal liability. We also recommend coverage for the loss of personal property. It remains Traveler’s responsibility to read and understand the insurance policy and ensure that it is suitable and adequate for their particular needs. If the Traveler intends to participate in high-risk or adventure sports activities, it is their responsibility to obtain adequate additional insurance. It is recommended to promptly purchase travel insurance after concluding the Travel Agreement, covering the total amount of the travel and flight ticket costs. In such circumstances, the Traveler will be eligible for a reimbursement of the travel and flight ticket expenses in the event they cannot participate in the trip due to illness or other insured incidents. The proof of the travel insurance should be sent to contact@terraxplora.eu at least 10 days before the departure.
4.1.5 The Traveler is responsible for booking their flights to and from the destination at their own cost. The Traveler should only book their flights when they have received a written confirmation from the Tour Organizer that the trip departure is confirmed.
4.1.6 The Tour Organizer expects all travelers to behave responsibly and respectfully towards fellow group members and locals. If a traveler intentionally causes disruptions, delays in the planned schedule, or poses a risk to the safety and comfort of others, the Tour Organizer reserves the right to request the individual to leave the tour. If a Traveler is asked to leave the group due to non-compliance or disruptive behavior, no refund will be provided, and the individual will have no claim against the Tour Organizer for any expenses incurred as a result of their removal from the tour.
4.1.7 The Traveler must vacate the hotel rooms at the indicated check-out time. In the event that the Traveler fails to free the room on time and the hotel requests an additional fee, the Traveler will be responsible for its payment.
4.1.8 The Traveler must inform the Tour Organizer of any chronic illnesses that the Tour Organizer and tour leader should be aware of in case of issues. Furthermore, the Traveler explicitly accepts full responsibility for any risks associated with their medical condition. In case of a food allergy, the Traveler is responsible for informing the restaurants. The Tour Organizer can assist the Traveler in communicating with the restaurant but cannot be held responsible for any omissions.
4.1.9 The Tour Organizer will not be responsible for any additional costs related to excess luggage. If Traveler’s luggage exceeds the authorized size limit for flights included in the program (20kg by default), they must contact the Tour Organizer to arrange for a baggage allowance upgrade at their own expense. Each traveler is responsible for carrying their own luggage during the trip.
4.1.10 The Traveler should not harm the reputation of the Tour Organizer.
Prices and Price Changes
5.1 Only the activities figuring in the program, invoice or written offer are included in the price and can be subject to claims or refunds.
5.2 Unless specified differently, the following items are not included in the price: flights to and from destination, visas, insurances, vaccinations, optional activities, meals not listed in the program, tips to local guides and driver.
5.3 If the Traveler decides not to use any service included in the price, they are not entitled to claim compensation for it.
5.4 The price of the trip may increase before the departure due to circumstances beyond the control of the Tour Organizer and which were not foreseeable at the time of concluding the Travel Agreement. These changes may be due to the destination country’s taxes, service fees, unforeseeable transport cost changes, currency exchange rate fluctuations, etc. For calculating the new price of the trip, the Tour Organizer will add the increased costs that are due to the aforementioned circumstances to the initial price of the trip. In case the abovementioned circumstances result in a decrease of the related costs, the Traveler has a right for price reduction. The Tour Organizer is obliged to immediately inform the Traveler of the mentioned circumstances. After receiving the notice of the increase in the travel fee from the Tour Organizer, the Traveler has to either pay the increased cost of the package trip or if the price increase exceeds 8 % of the total price of the trip, the Traveler has the right to withdraw from the Agreement. In this case the Traveler has to immediately notify the Tour Organizer of their intention to withdraw from the Agreement. If the Traveler does not withdraw from the contract before the expiry of the term determined by the Tour Operator, it shall be deemed that the Traveler accepted the change.
5.5 City taxes and refundable deposits are now commonly charged by hotels/resorts, which can only be paid locally and not at the point of booking. The Tour Organizer will do their best to inform the Traveler of such fees but assumes no responsibility for their payment.
Errors in Travel Arrangements and Complaints
6.1 The Tour Organizer has made a mistake if the trip and the offered services do not correspond to the travel description and promises made to the Traveler.
6.2 Changes that are minor in the overall context of the trip, which could be expected given the destination and nature of the trip, cannot be considered as deficiencies.
6.3 Changes to the travel schedule cannot be considered as deficiencies if the change is due to circumstances beyond the Tour Organizer’s control and does not exceed the limits of reasonableness. The Traveler must consider possible unforeseen and unavoidable changes beyond the control of the Tour Organizer (e.g., traffic jams, extreme weather conditions, strikes, etc.).
6.4 Photographs and depictions of places or attractions are indicative of the situations present during the program’s inception, and circumstances might differ during your journey.
Rectification of Deficiencies
7.1 In the event that the Traveler encounters any issues with the Tour Organizer’s services during the tour, they are requested to initially address the matter immediately with our local staff, who will make every effort to resolve the issue promptly.
7.2 If the problem remains unresolved for the Traveler, they should immediately contact the Tour Organizer’s office via email at contact@terraxplora.eu or by contacting at +372 5430 1312.
7.3 The Tour Organizer is obligated to rectify the issue promptly. The Tour Organizer may leave an error uncorrected during the trip only if it proves to be impossible or if it would result in disproportionate expenses for the Tour Organizer.
7.4 If the omission is not rectified for the aforementioned reason, the Traveler has the right to receive compensation that corresponds proportionally to the deficiency from the total package cost.
Compensation for Damages
8.1 The Tour Organizer shall compensate the Traveler for damages resulting from the voluntary actions or omissions of the Tour Organizer. The Tour Organizer’s liability is limited to the amount equal to three times the price of the travel package. The Tour Organizer’s liability for death, personal injury, or harm to the health of the Traveller is not limited.
8.2 If the mistake is rectified and the caused damages are compensated at the destination, the Traveler shall not have the right to demand additional compensation after the trip. The compensation shall be proportionate to the incurred damages.
8.3 The Tour Organizer shall not be liable for damages caused by unavoidable and extraordinary circumstances .
8.4 The Tour Organizer shall not be liable for damages caused by the Traveler’s own actions and negligence.
8.5 The Tour Organizer shall not be liable if the Traveler becomes a victim of a crime.
8.6 Claims and demands for compensation of damages must be submitted promptly as soon as the issue occurs. Failure to follow this procedure may result in the forfeit of any potential compensation.
8.7 The Tour Organizer shall not be held liable or provide compensation for any flight delays to the destination that may impact the Traveler’s participation in the Travel Organiser’s tours. We highly recommend that the Traveler subscribes to insurance that covers trip cancellation, interruption, or delay.
8.8 If the Traveler chooses to engage in an activity that is not included in the Tour Organizer’s trip itinerary, they assume all responsibility and risk. The Tour Organizer cannot be held accountable for any issues that may arise from Traveler’s participation in such activities.
Validity and Interpretation of Travel Terms
9.1 These travel terms become binding on both parties after the conclusion of the travel agreement (Clause 2.1).
9.2 Disagreements arising from the interpretation of these travel terms shall be attempted to be resolved through negotiations between the Traveler and the Tour Organizer. If the dispute cannot be resolved through negotiations, the consumer has the right to turn to the Consumer Disputes Committee (Endla 10A, Tallinn 10142, phone: (+372) 6201 707, e-mail: avaldus@komisjon.ee). The Commission’s website is available at the internet address: https://komisjon.ee/. In the case of cross-border disputes, the consumer can use the online dispute resolution platform at http://ec.europa.eu/odr.
TERRAXPLORA Trademark/owned by GERMALO REISID OÜ (referred to as “Terraxplora” or “we” and “our”) adheres to the requirements and principles outlined in this policy. Terraxplora places great importance on individuals’ privacy and the protection of personal data. As such, we have developed this privacy policy that outlines the purposes, conditions, and rights related to the processing of personal data of data subjects. Terraxplora values the confidentiality and protection of personal data and ensures the legality of data processing. Terraxplora primarily collects personal data from its customers.
1.1. Data subject – an individual whose personal data is being processed (e.g., student, parent, etc.).
1.2. Personal data – any information relating to an identified or identifiable natural person (“data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, identification number, location data, online identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person;
1.3. Processing of personal data – any operation or set of operations performed upon personal data or sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available, alignment or combination, restriction, erasure or destruction;
1.4. Controller – a natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data;
1.5. Processor – a natural or legal person, public authority, agency, or other body which processes personal data on behalf of the controller;
1.6. Third party – a natural or legal person, public authority, agency, or body;
1.7. Personal data breach – a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored, or otherwise processed;
1.8. Data subject – an individual whose personal data is being processed;
1.9. Customer – a person who purchases Terraxplora trips or flight tickets.
2.1. Lawfulness, fairness, and transparency – processing is lawful, fair, and transparent to the data subject;
2.2. Purpose limitation – personal data is collected for specified, explicit, and legitimate purposes and not further processed in a manner that is incompatible with those purposes;
2.3. Data minimization – personal data is adequate, relevant, and limited to what is necessary in relation to the purposes for which they are processed;
2.4. Accuracy – personal data is accurate and, where necessary, kept up to date; every reasonable step is taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay;
2.5. Storage limitation – personal data is kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed;
2.6. Integrity and confidentiality – personal data is processed in a manner that ensures appropriate security, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage, using appropriate technical or organizational measures.
3.1. Terraxplora implements organizational, physical, and information technology security measures to protect personal data, following the principle of reasonableness.
3.2. Terraxplora also uses authorized processors for processing personal data and providing services. Terraxplora ensures that authorized processors process personal data according to Terraxplora’s instructions and in compliance with applicable law, implementing appropriate security measures.
3.3. Personal data breach – a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored, or otherwise processed;
4.1. Terraxplora processes personal data obtained directly from data subjects and personal data encountered during service provision. Terraxplora acts as a data controller in the personal data processing processes, except in cases mentioned in points 4.1.2., 4.1.4., and 4.1.5. Terraxplora processes the following personal data for the following purposes:
4.1.1. First and last name, personal identification code, contact phone, postal and email address, when a customer orders a trip or flight ticket from us via email, web, or phone;
4.1.2. When a customer purchases a trip to a destination requiring a visa, we request the necessary personal data required by the destination country’s legislation for visa application. This may include all or some of the following personal data: first and last name, personal identification code, contact phone, postal and email address, date of birth, parents’ names, copy of travel document and/or document number, occupation, workplace, workplace address, contact person, their address, and relationship to the traveler. The responsible controller in the visa application process is the destination country’s visa-issuing authority;
4.1.3. Customers have the option to provide special requests when ordering trips and flight tickets from us. Special requests might involve shared accommodation or health-related requests, where customers may disclose health data necessary for safe travel;
4.1.4. Customers also have the option to purchase health, trip cancellation, or baggage insurance or to insure against additional risks (natural disasters) when ordering travel services from us. We do not collect separate personal data for insurance quotes; instead, we forward the customer’s insurance interest and contact information to the insurance provider, who is the responsible controller for insurance quotes;
4.1.5. If a customer wishes to pay for a trip with a credit card or pay for a trip in three installments, our website www.terraxplora.eu redirects to the payment solution provider Montonio’s website, which is the responsible controller for payment methods;
4.1.6. We collect IP addresses on our website www.terraxplora.eu to enhance the usability of our website;
4.1.7. We collect information about the user’s web browser (or other program used to access the Terraxplora website) and access time on our website www.terraxplora.eu to enhance the usability of our website;
4.2. Terraxplora acts as the responsible data controller and follows the principles of ensuring the confidentiality of personal data to protect individuals’ privacy. Access to modify and process personal data is limited to authorized Terraxplora personnel.
5.1. Terraxplora may disclose personal data to third parties and authorized processors for the following purposes:
5.1.1. Providing visa-required destination country embassies with the customer’s visa application data;
5.1.2. Facilitating accommodation for customers;
5.1.3. Booking train, bus, ship, or flight tickets, or excursions required during the customer’s booked trip;
5.1.4. Providing airlines or travel agencies with flight ticket orders for customers;
5.2. Whenever personal data is disclosed to third parties for the above reasons, Terraxplora makes every effort to ensure that our partners and authorized processors implement sufficient security measures for personal data protection.
6.1. When fulfilling contracts, personal data may be transmitted outside the EU or equivalent territories, such as for visa applications, providing accommodations, booking third-country domestic train, bus, ship, or flight tickets. In such cases, personal data may be transmitted to the relevant provider to fulfill the contract made between Terraxplora and the customer.
6.2. When possible, we enter into agreements with data recipients outlining personal data protection points, although this may not be possible in all cases. We cannot guarantee that all authorized providers located in third countries will process personal data in compliance with general regulations.
7.1. Data subjects have the right to inquire about the personal data concerning them that has been submitted to Terraxplora by submitting a request to the email address provided in point 11 of this privacy policy.
7.1.1. In cases of personal data requests, Terraxplora must verify that the request is made by the individual to whom the data pertains. Therefore, the requester may need to provide proof of their identity or authorization to access the data.
7.2. Data subjects also have the right to request the erasure and restriction of processing of personal data, where appropriate and where not prohibited by law.
7.3. Data subjects may, under certain conditions, have the right to receive the personal data concerning them, which they have provided to Terraxplora, in a structured, commonly used, and machine-readable format, and have the right to transmit those data to another data controller.
7.4. Data subjects have the right to lodge a complaint with the Data Protection Inspectorate regarding the processing of personal data.
8.1. Terraxplora retains personal data for as long as necessary to fulfill the purposes for which the personal data were processed.
8.2. Terraxplora securely destroys or deletes all personal data for which there is no legitimate purpose for retention.
8.3. To comply with legal requirements, we retain data according to the periods specified in the law, such as retaining payment invoices for 7 years from ticket issuance according to Estonian accounting law.
8.4. For contractual obligations, we retain personal data according to the agreed-upon timeframes in the contract.
8.5. Personal data processed based on customer consent is retained for as long as necessary to fulfill the purposes for which the personal data were processed based on the consent.
9.1. The Terraxplora website www.terraxplora.eu uses cookies to enhance users’ experience and improve website usability.
9.2. A cookie is a small text file that a web browser automatically stores on the user’s device. We use cookies for the following purposes:
9.2.1. Necessary cookies are used for essential functions during your website visit. These include recognizing your country and language, transaction processing, identifying the website version (mobile or desktop), fraud detection and prevention, compliance, and website stability. These cookies are categorized based on the needs of maintaining the website’s functionality.
9.2.2. Performance-related cookies are used to measure our website’s performance and analyze your usage. We monitor which pages you visit, whether you encounter errors while using our website, to facilitate problem-solving on the Terraxplora website. Performance-related cookies also track how much you use different parts of the website. Typically, these cookies collect anonymous statistical data. All information is anonymous and is only used to help us enhance your experience on our website, understand your interests, and measure marketing effectiveness.
9.2.3. Functional cookies improve user-friendliness by storing information about choices made by the customer on the website. This enables us to show you more relevant and personalized information.
9.3. Users can modify their web browser’s cookie settings at any time. By changing these settings, users can block automatic cookie processing or set up notifications about cookies when accessing the website. More detailed information about cookie handling options and methods is available in the end-user’s web browser software usage guide and at www.aboutcookies.org. Not using cookies may affect the correct functioning of websites, and some services may not be accessible.
10.1. Individual privacy is important to Terraxplora, and therefore, Terraxplora regularly updates this privacy policy. The most up-to-date version of the privacy policy is always published on the website.
For all inquiries, concerns, or suggestions related to the processing of personal data, you can contact the responsible controller at the following contacts:
TerraXplora/Germalo Reisid OÜ
Poordi 1-26, Tallinn
contact@terraxplora.eu
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